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Water Damage
Restoration FAQs

Common questions about restoring your property after flooding or water damage

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Frequently Asked Questions

What is water damage?

Water damage refers to the destruction, deterioration, or loss caused by water entering a building, either from external sources like floods, or internal sources like plumbing leaks or overflowing appliances.

What causes water damage?

Water damage can be caused by many factors, including natural disasters like floods and storms, plumbing leaks, burst pipes, sewer backups, roof leaks, and faulty appliances.

How can I help prevent water damage in my home or business?

Regularly check your plumbing and appliances for leaks, maintain your roof, keep gutters and downspouts clear, and make sure your property has proper drainage. You should also know the location of your main shut-off valve in case of emergencies.

What should I do if my home or business has water damage?

If you experience water damage, immediately turn off the main water supply and call a professional water damage restoration company. Do not attempt to clean up the water yourself, as it can be dangerous and cause further damage.

How long does it take to restore water damage?

The length of time it takes to restore water damage depends on the extent of the damage and the type of restoration work required. Typically, water damage restoration can take anywhere from a few days to a few weeks.

What is the process for water damage restoration?

The process for water damage restoration typically involves water extraction, drying and dehumidification, cleaning and sanitizing, and repair and restoration of any damaged structures or materials.

Can I clean up the water damage myself?

It is not recommended to clean up water damage yourself, as it can be dangerous and lead to further damage. Professional water damage restoration companies have the proper equipment and training to safely and effectively restore your property.

Will my insurance cover water damage restoration?

It depends on your insurance policy and the cause of the water damage. Many insurance policies cover water damage caused by sudden and accidental events, but may not cover damage caused by neglect or lack of maintenance.

What should I do to prepare for water damage restoration professionals?

Before the professionals arrive, turn off the electricity and gas to your home, move any furniture or personal belongings out of the affected area if possible.

How can I choose the right water damage restoration company?

Always look for a company that is licensed, insured, and experienced in water damage restoration. Check their reviews and ask for references. Make sure they use proper equipment and follow industry standards for restoration. Phoenix Restoration Services prides itself on holding all correct qualifications and is happy to assist with your water damage restoration needs.

Are there different categories of water damage?

There are three categories of water damage: Category 1 (clean water), which comes from a clean source and poses no health risks; Category 2 (gray water), which may contain contaminants and pose a health risk if ingested or exposed to skin; and Category 3 (black water), which contains harmful bacteria and pathogens and poses a significant health risk.

How is Category 2 and 3 water damage remediated?

Category 2 and 3 water damage remediation typically involves more extensive cleaning and sanitizing measures, as well as more aggressive methods for removing and disposing of contaminated materials. Professional restoration companies have the necessary training and equipment to safely and effectively remediate Category 2 and 3 water damage.

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Water Damage Repair Services

Our professional team is ready to help with every aspect of your commercial or residential water damage restoration.

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Infrared Cameras for Moisture Detection

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Residential to Gymnasium, Reverse Laid Parquet Sports Floors

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T.E.S. (Thermal Energy System) Units

Moisture Mapping and Drying Plans

Wet Document Recovery and Restoration

Emergency Pack Out and Climate Controlled Storage

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Using state of the art equipment, Phoenix Restoration Services will quickly assess the water damage, saving you repair costs and time.