Fire Restoration FAQs

Materials made of glass, metal, and steel are more likely to withstand fire. Jewelry made of gold, diamonds and other gemstones have a good chance of not melting too.  Synthetic materials, which are, burn much quicker than natural materials. Synthetic materials include engineered wood, polyester fabric, and polyurethane foam.

Immediately after a fire, we recommend the following:

• Speak with the restoration service onsite or reach out to one
• Notify your insurance agent about the event
• Gather important info such as phone numbers, receipts, contracts, claim insurance and photos

Water mitigation is a common occurrence after a fire loss. Your professional restoration company can extract the excess water to prevent further water damage. Depending on the extent of the water, your restoration team will notify you on whether the affected areas will be torn out or not.

Smoke damage can typically be removed from the structure and most of its furnishings. Your restoration company can perform an ozone deodorizing treatment, air-duct cleaning, and even carpet cleanings. Personal contents will be sent to our amazing partners for smoke removal that specialize in textiles.

After a fire, it is recommended to walk-through if deemed safe by the fire department. It is highly recommended to take photos of the damaged contents. Pay close attention to items that will not be salvageable. Valuable items that are unknown by the restoration company may be overlooked. Make sure those items are documented by the restoration company and shared with the insurance adjuster.

If the fire only damages a small localized area of your home or business where access is not needed, it is possible to stay home during the restoration process. Other key factors are whether utilities are shut off or not.

The property owners should always have access to their items while in storage. Give your restoration company a call if scheduling access is needed.

You may have smoke damage even if the flames from the fire did not directly touch that area. With an extensive inspection, the Phoenix Team will evaluate the structure and personal property that may have been damaged.

Services available to repair fire damage can include the following:

• Board Up & Pack Out
• Water Extraction
• Structure/Contents Drying
• Smoke & Soot Removal
• Air Duct Cleaning
• Demolition & Reconstruction

The Phoenix Restoration Services Team can secure your property after the fire. This means that any openings that were damaged should be boarded-up. These areas include windows, doors, and openings on the structure. Securing the property can prevent further damage and theft.

Property owners can assist with the restoration process by:

• Relaying any communications from their insurance company
• Taking photos of valuable unsalvageable items that are unknown to the restoration company

The best part of working with the Phoenix Team is that we will take care of the entire project from start to finish. Some companies may not offer a full service, but we take pride in staying by the client’s side – every step of the way.

Fire restoration could take from a week to a year. It all depends on what was damaged and the extent of damage. Other factors that will affect the schedule include acquiring construction materials,coordinating subcontractors, and the insurance’s process of accepting a claim.

Even with the smallest of fire disasters, we always recommend that one of our professionals thoroughly inspect your property. All inspections are free for losses and can give you peace of mind when figuring out your next step.